Frequently Asked Questions
How do I initialize my KoinKeep devices?
KoinKeep devices come in sets of three devices, allowing for an easy multi-key setup.
- Download KoinKeep app to your phone.
- In the KoinKeep app, create a “Vault” account.
- Initialize your three KoinKeep devices for the Vault account.
- Hide your three KoinKeep devices in separate locations.
How do I withdraw funds?
To withdraw funds
- Create a withdrawal transaction on your phone.
- Bring your phone to the first KoinKeep device hiding spot.
- Open the withdrawal transaction on your phone. It will automatically begin scanning for nearby KoinKeep devices.
- Press the button on your KoinKeep device. It will blink indicating it is searching for a phone.
- The KoinKeep device indicator light will turn solid once connected. It will take up to 20 seconds to process the transaction once connected.
- Repeat this process with your second KoinKeep device hiding spot. Only two of the devices are required for withdrawal.